Following is our return policy for various VoxxLife products:
HPT-embedded Socks & Insoles: We offer a full refund of original purchase price within the 30-day money-back guarantee for all our Socks and Insoles. Shipping charges are not refundable.
All Patches: Refunds for unopened and undamaged products / packaging (in full resalable condition) will be issued at the original purchase price less a 10% restocking fee. Refunds for opened, unused / partially used or otherwise damaged products / packaging (not in resaleable condition) will be issued at 50% of the original purchase price. Any costs associated with shipping will not be refundable or reimbursed.
Other Items: Please note that certain other products may or may not be covered within the 30-day money-back guarantee. Such products are identified on our website in their product description in the shopping cart to help you make an informed decision at the time of purchase.
Important note: To facilitate a return, please email firstname.lastname@example.org with your order number and a VoxxLife team member will assist you with the next steps. Please do not return your purchase without prior written approval and instructions from the VoxxLife Returns Department.